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      POLICIES
 


Cleo Clinic Policies

We highly recommend you make a reservation in advance for any of our relaxing treatments. However, we will always do our best to accommodate your requests.

24-Hour Cancellation/Late Arrival Policy

If you need to cancel a reservation or reschedule one, we require 24 hours notice.  Failure to give 24 hours notice could incur a late cancellation penalty of 50% of the cost of the booked treatments.  A deposit may be required for large bookings

Late arrivals will result in a shortened appointment.

Our right to cancel                                             

In the event that we cannot fulfill your appointment we will contact you by telephone to notify you.

Consultations

All our consultations are free.                               

Guest Policies

Please advise us upon booking of any allergies, ailments, disabilities, high blood pressure, pregnancy required. Consumption of alcohol before, during or directly after particular treatments such as massages, body treatments and facials is not recommended.

Payment

Cleo Clinic accepts Visa, Debit, and Master Card.

Gift Vouchers

Gift will not be accepted after the expiry date. Vouchers are non refundable and can not be redeemed for any product purchases, for cash, sold or transferred

Prices

All prices are quoted in GBP and are subject to change at any time. Gratuities are not included and are welcomed at your discretion. Whilst ensuring we keep our website up to date, Cleo Clinic will not be held typographical or photo error made on our website.

Refund

As a salon we do not offer Cash, Card or Cheque refunds a voucher will be provided with validity date.

Privacy Statement

This Privacy Policy is designed to tell you about our practices regarding the collection, use, and disclosure of information that you may provide us by using our services. Please be sure to read this entire Privacy Policy before using or submitting information with us.

How we collect your personal data?

You may give us your Identity, Contact, Transaction, Profile and other Data by visiting our salons, by visiting our website, by filling in forms and by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

- purchase products or services;
- make an appointment;
- give us some feedback.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Web cookies are small files which ask permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

How we use your personal data?

We do not share your details with any other party unless you have given your consent.

We usually keep information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your information may be shared with our marketing department.

Our Marketing Practices

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. To stop receiving any marketing communications from us, please follow the instructions in the ‘Opting out’ section below.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third parties for marketing purposes.

To stop receiving marketing communications by email please email contact@cleoclinic.co.uk and request an opt-out.

Sending personal data internationally

We do not transfer your personal data outside the European Economic Area (EEA).

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, and all hardcopies are securely placed in a lockable unit. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Legal Rights

You have a number of rights with regards to how your data is protected.

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data

- to request access to your personal data
- to request correction of your personal data
- to request erasure of your personal data
- to object to processing of your personal data
- to request restriction of processing your personal data
- to request transfer of your personal data
- to withdraw consent

If you wish to make a complaint or you wish to exercise any of the rights set out above, please contact us.

By providing us with your information you will have the right to access and rectify your personal details. If you did wish to access your data, you shall have the right to view or receive a copy of the information in a commonly used format such as a pdf document or an e-mail. Any information which is processed by automated means and is purely required for the performance of a contract, may be transmitted to another data controller if you request it. You may also have the right to ask for the processing of your personal data to be restricted or even erased. Whether or not you exercise the right to erasure, the Company will erase your personal data in certain situations and particularly when the data is no longer required.

By providing us with your information you will have the right to access and rectify your personal details. If you did wish to access your data, you shall have the right to view or receive a copy of the information in a commonly used format such as a pdf document or an e-mail. Any information which is processed by automated means and is purely required for the performance of a contract, may be transmitted to another data controller if you request it. You may also have the right to ask for the processing of your personal data to be restricted or even erased. Whether or not you exercise the right to erasure, the Company will erase your personal data in certain situations and particularly when the data is no longer required.

More information

If you have any queries or you wish to speak to us about how your information will be used, then please contact us at contact@cleoclinic.co.uk or in writing Bhavi Beauty, 14 High Street Mall, Ealing Broadway Shopping Centre, Ealing Broadway, London W5 5JY. You may also get in touch with our Data Protection Officer at contact@cleoclinic.co.uk

In the event that you should have a complaint about how your data has been processed by us, we would like to hear from you so that we may put it right.