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Cleo Clinic Policies

We highly recommend you make a reservation in advance for any of our relaxing treatments. However, we will always do our best to accommodate your requests.

24-Hour Cancellation/Late Arrival Policy

If you need to cancel a reservation or reschedule one, we require 24 hours notice.  Failure to give 24 hours notice could incur a late cancellation penalty of 50% of the cost of the booked treatments.  A deposit may be required for large bookings

Late arrivals will result in a shortened appointment.

Our right to cancel                                             

In the event that we cannot fulfill your appointment we will contact you by telephone to notify you.

Consultations

All our consultations are free.                               

Guest Policies

Please advise us upon booking of any allergies, ailments, disabilities, high blood pressure, pregnancy required. Consumption of alcohol before, during or directly after particular treatments such as massages, body treatments and facials is not recommended.

Payment

Cleo Clinic accepts Visa, Debit, and Master Card.

Gift Vouchers

Gift will not be accepted after the expiry date. Vouchers are non refundable and can not be redeemed for any product purchases, for cash, sold or transferred

Prices

All prices are quoted in GBP and are subject to change at any time. Gratuities are not included and are welcomed at your discretion. Whilst ensuring we keep our website up to date, Cleo Clinic will not be held typographical or photo error made on our website.

Refund

As a salon we do not offer Cash, Card or Cheque refunds a voucher will be provided with validity date.